Refund and Returns Policy

1. Return Application Period

Buyers may submit return or refund applications within 30 calendar days from the date of delivery confirmation. Applications beyond this period may not be accepted without customer service approval.

2. Eligible Return Conditions

To qualify for return and refund, products must be unused, unwashed, undamaged, with original tags, packaging and complete accessories. Artificial stains, scratches, deformation or disassembly traces are not accepted.

3. Non-Returnable Items

The following are generally non-returnable: final sale / clearance items, personalized goods, intimate apparel, items used personally, and goods damaged by improper use.

4. Application Process

1) Submit a return request via email or support channels with order number, photos and reason; 2) Our team reviews within about 48 business hours and issues an RMA authorization when approved; 3) Returns without a valid RMA may be rejected.

5. Refund Processing Rules

Our responsibility (wrong item, defective product, shipping damage): we cover return shipping as applicable and provide a full refund after inspection. Buyer voluntary return: buyer bears return shipping, customs fees and related charges; a reasonable restocking fee may apply.

6. Refund Time Limit

After receiving and inspecting returned goods, we aim to complete refund processing within 7–14 business days depending on region and payment channel. Final arrival time depends on the bank or card issuer.

7. Refund Without Return

For seriously damaged goods in transit, wrong delivery, or missing accessories confirmed by evidence, we may offer full or partial refund without return.